I was a little put by this tactic because it has been my experience in renting a car that when offering the upgrade the price differential us usually provided w/o prompting from the customer. At first, I say yes and then I ask if there is an additional charge (of course there was). After standing in a long line I get to the counter where the budget employee asks me would I like to try the new fusion. I have cancelled two Budget SUV rentals for early 2011 and will NOT be using this VERY Non-Customer Friendly rental car company in the future! Renter - Beware !
I have been told by Budget Customer Service, escalated to supervisor level, that this is the Budget fee structure and that there is NO consideration for unforeseen weather related travel changes, nor any consideration for having rented with Budget for the past 25 years. Budget responded by charging me an additional $867.76 (1 extra day + a drop-off fee) for a total rental charge of $1,202.27. I dropped off the SUV at the Pittsburgh airport location the evening of 12/27 (1 additional day). particularly interesting as the SUV rental was booked on line at ). I attempted a minimum of 12 times to contact the Budget office at BWI by phone between the afternoon or 12/26 and throughout the day on 12/27 (this action was based on a conversation with 1-800 Budget Corporate Customer Service, who stated they were not able to assist me with changing the reservation and must call original Budget office. I was able to book flights for my family from Pittsburgh, PA on SWA with no change fees incurred. As a health-care professional scheduled to work from 12/27 - 12/31, I needed to return home as quickly as possible. I was not able to book a flight home from BWI until Wednesday evening 12/29. Due to winter storms on the east coast my return SWA flight from BWI on 12/26 was cancelled and the BWI airport was closed to air traffic. I rented an SUV for the Christmas Holiday from Budget Rent-A-Car at the Baltimore (BWI) airport location on the evening of.
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